Reporting issues

No software is perfect and issues are to be expected. If you observe something that you think needs fixing, please provide issue report, which includes:

From HomePort:

1. HAR request that has failed or that contains data required for rendering of the data.
   • What is HAR
   • Zendesk instructions for generating a HAR
   • Box instructions for generating a HAR
2. Screenshot of the error in a high enough resolution.

From MasterMind:

1. Latest mastermind logs that include stacktrace of the error, typically core.log and celery-celery.log.

Warning

Logs may contain sensitive data, please make sure that you either cleanup the data or share it with a trusted party before sharing the actual data.