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Helpdesk interactions

This guide will help you navigate and effectively use the support system to manage service requests, track tickets, and communicate with users.

Accessing the Helpdesk Support Tickets

To view helpdesk support tickets:

  1. Select Support from the left-hand menu.
  2. Click Requests from the top menu.

A page will open displaying all created tickets. You can view:

  • The status of each ticket.
  • The user name and organization that created the ticket.

Helpdesk tickets

To open a specific ticket, click on its key-name. This will open a dedicated ticket page.

Helpdesk tickets

On this page, you can:

  • Read the content of the ticket.
  • Check attachments.
  • Add comments/replies to communicate with users.